Transformative training from client relationship experts

Our range of cost-effective online programmes are grounded in:

  • Our advanced knowledge of Psychology and Psychotherapy

  • Decades of experience in the industry and consulting on client-agency relationships globally

  • Exclusive data from tracking the relationships of thousands of clients and their agencies for over 20 years.

  • Picture of a woman doing client relationship mangement training from the Academy of Client Relationship Management

    Core

    Created for client-facing executives with 0-3 years industry experience. Participants of this programme will be able to enhance both their own client relationships and support the whole client-agency relationship.

    This programme covers the fundamentals of client relationship psychology, along with the core skills and immediately applicable techniques to strengthen client relationships. Such as managing expectations, diagnosing relationship problems, and an effective feedback technique.

    Available now. Contact us for a consultation call or meeting.

    Contact us
  • Picture of a laptop showing training for the Academy of Client Relationship management

    Advanced

    Designed for those with 4-6 years industry experience, specifically account directors up to junior business directors. Participants of this programme will be able to manage themselves, their clients and their colleagues more effectively.

    This programme dives more deeply into advanced personal and interpersonal psychology. Coupled with practical skills and techniques, such as effective listening and communication, managing unhappy clients and a model for assessing the strength of your working relationships with your clients.

    Available early 2025. Enquire now to find out more.

    Enquire now
  • Picture of a laptop showing client relationship management training

    Mastery

    Tailored to senior business directors up to managing partners. This programme equips participants with advanced psychology, skills and techniques to help them masterfully lead their teams and their client relationships.

    This programme includes topics such as: managing conflict in client-agency relationships, understanding and managing your and your team’s stress, training your clients to get the best from your agency and tactics for addressing the four hidden dynamics that can hamper all client-agency relationships.

    Available late 2025. Enquire now to find out more.

    Enquire now

Look inside our Core Progamme 

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Book a consultation call with Paul about our Core Programme.

Or enquire via the form below to find out more about our Advanced and Mastery Programmes. 

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